UNM Learn Critical Issues

Current UNM version: Blackboard Learn Q4 2019 release (3800.0.4)
Page last updated: 10/6/20
For a list of formerly critical issues that are now resolved, see the UNM Learn Resolved Issues page.

This page identifies software defects within UNM Learn that affect core functionality, less critical issues that users might assume is working correctly, and issues that impact a majority of users. The issues on this page are classified as "bugs" within the software, and are reported to the vendor for resolution. For other important issues to be aware of within UNM Learn that are not classified as bugs, be sure to check the 'Tool Tips & Alerts' tab on the Quick Tips for Designing & Teaching in Learn page as well as the Faculty FAQ pages.

Tip: Some issues (including some not listed on this page) only appear in specific browsers. If you are having difficulties doing something with one web browser, you can try a different browser to see if it will work there.

Please note, this page is focused on issues impacting instructors. For a list of critical issues that impact students, please see UNM Learn Critical Issues for Students.

Area Issue/Workaround (if available)
Adaptive Release

When an existing adaptive release is edited and the option "User has at least one attempt for this item" is selected, the selected column in the Grade Center changes from the column that was previously selected to "None". This makes the content accessible to all.

Workaround: Edit the Adaptive Release again to re-select the correct grade center column.


Please be aware there is an issue with audio feedback. If you click the gear and run “Set up microphone,” then immediately try to record feedback, the recording will be broken.

Workaround: If you need to check your microphone settings, do so. Then click the ‘x’ to close the recording window. Click the microphone icon to reopen and start your recording. When finished, be sure the recording plays back correctly.


When adding a comment to a student's submission using the inline grading tool (Bb Annotate), if an instructor leaves the page (either intentionally, by losing internet connection or after the 60-minute inline grading session expires) before clicking the "Comment" button, the comments are not retained.

Workaround: To save a Comment, click the “Comment” button. If you want to add another comment to the same thread, the button to save the comment is labeled “Reply.” You must save each comment by clicking the "Comment" or "Reply" button.


When Instructors, Teaching Assistants and Graders use the Inline Grading tools to comment on student work, those annotated files can be downloaded as PDFs. Due to variations and potential issues in the way browser-based software displays PDFs, certain annotations may not display when viewing these PDFs using web browsers (e.g., Chrome, Safari, Edge, Firefox).

Workaround: Users should download and view annotated PDF files directly in a dedicated PDF viewer (e.g., Adobe Acrobat DC, Acrobat Reader DC).


Some course components (such as Discussions, Blogs, Journals, and Wikis) with due dates but no availability restrictions that are placed inside of an unavailable Folder or Learning Module are accessible from the Calendar tool. Students are able to access the course component via the calendar entry (which is created automatically based on the due date) even though they cannot access the Folder or Learning Module the item is in. Tests, Surveys, and Assignments with due dates but no availability restrictions that are placed inside unavailable Folders or Learning Modules are also listed on the Calendar, and will give students an error message if they click on the Calendar entry.


Option 1: Uncheck the due dates for items in unavailable Folders or Learning Modules.

Option 2: Set the same availability or adaptive release rules that are on the Folder or Learning Module on the item itself (e.g., Test, Discussion Forum), and you do not need to uncheck the due date.

Course Copy

Course copies may indicate they are complete before they are actually complete. Please wait 30 minutes after copying to check content in your course. If you initiate the copy procedure more than once, your course will contain duplicate content.

Course Reports

The data for Course Reports may run behind. As of 10/6/20, the reporting data is current at 10/6/20 6:06 AM.

Date Management

The Date Management tool does not include availability dates on group discussion forums. Date restrictions on group discussion forums will not show up on the Date Management Review page and will not be updated. Please note: the Date Management tool works properly with other discussion date settings, including full class forum availability, small group forum due dates, and links to the group tool.

Workaround: When updating course date settings using the Date Management tool, instructors must also access each group discussion board to manually update availability dates. An alternate option is to present group discussions in a way that does not require availability restrictions.

Grade Center

If an instructor enters learner feedback comments for a Test and then later modifies the student's grade for that item using full grade center upload (from an offline file), the comments that were previously entered will no longer be visible to the student in the My Grades area.

Workaround: The student can access the feedback comments by viewing the graded test attempt instead.


Students who are not in a group are able to access the group’s Blog content via the Blogs tool pages within the course.

Students can view and comment on other groups' blogs, but not create their own entry.  

Group Blogs/Journals

Posts to Group Blogs or Group Journals do not show in “Needs Grading” by default.

Workaround: Select “Show attempts that don’t contribute to user’s grade” in Group Blog and Group Journal settings.

Import Package

Imports may indicate they are complete before they are actually complete. Please wait 30 minutes after importing to check content in your course. If you initiate the import procedure more than once, your course will contain duplicate content.

Kaltura Mashup Videos and Course Copy

Some embedded Kaltura Media Mashup videos that have been linked in a previous course and copied forward may be broken and generate the following error when instructors or students click to play them: “Either you are not logged in or you do not have the appropriate privileges to perform this action.”

Workaround: relink the video(s) by creating a new Kaltura Media Mashup item.

Kaltura Media Mashup

Users attaching media files through the Mashups > Kaltura Media menu in the content editor (e.g., when composing discussion posts or submitting an assignment, etc.) may experience an issue when using the Chrome or Edge Legacy (versions 44 or older) browsers. Instead of adding the mashup, an empty ‘LTIMashupCreate’ file is generated for download.

Workaround: If you experience this issue, switch to another browser such as Mozilla Firefox or Safari, or update to the most recent version of Microsoft Edge.

My Media

Users uploading media files to My Media may see the error message "Oops! Uploaded bytes exceed file size." The vendor is aware of the issue and working on a fix.

Workaround: If you see this error message the upload did not succeed. Please try your upload again. If you are uploading a large file, it may help to split the video into smaller chunks or try from a faster internet connection.


This issue applies to Tests that are set to display questions "One at a Time" where the test questions contain images. If the student passes the "Display Until" time that is set in the test, any images in test questions viewed by the student beyond that point will not display.

Workaround: There are several potential workarounds to this issue:

Option 1: Set a "Due Date" and also check the option "Do not allow students to start the Test if the due date has passed" instead of using the "Display Until" date. You would still be able to use "Display After" date option.

Option 2: Select the option to present test questions "All at Once" instead of "One at a Time".

Option 3: In the course content collection, modify the permissions for each test image to manually add the student role.


When instructors click “Participation and Grading” within a Wiki and select an individual student who has contributed to multiple pages, there is an option at the top of the page to “Display Pages” with a drop-down menu that lists the pages to which the student contributed.  When the instructor selects a page in the drop-down menu and clicks “Go”, the instructor receives the error message: “Access Denied  Either you are not logged in or you do not have the appropriate privileges to perform this action.  You may have access to other parts of the course.”

Workaround: The workaround for this issue is to use the direct links to the pages, listed on the same page.  Instructors can click on the links displayed in the “Page Version” column or the “User’s Modifications” column.”