UNM Learn Critical Issues for Students

Current UNM version: Blackboard Learn Q4 2019 release (3800.0.4)
Page last updated: 9/16/20

This page identifies software defects within UNM Learn that affect core functionality, less critical issues that users might assume is working correctly, and issues that impact a majority of users. The issues on this page are classified as "bugs" within the software, and are reported to the vendor for resolution. For other important issues to be aware of within UNM Learn that are not classified as bugs, be sure to check the Frequently Asked Questions by Students page.

Tip: Some issues (including some not listed on this page) only appear in specific browsers. If you are having difficulties doing something with one web browser, you can try a different browser to see if it will work there.
Area Issue/Workaround (if available)

When Instructors, Teaching Assistants and Graders use the Inline Grading tools to comment on student work, those annotated files can be downloaded as PDFs. Due to variations and potential issues in the way browser-based software displays PDFs, certain annotations may not display when viewing these PDFs using web browsers (e.g., Chrome, Safari, Edge, Firefox).

Workaround: Users should download and view annotated PDF files directly in a dedicated PDF viewer (e.g., Adobe Acrobat DC, Acrobat Reader DC).

Blackboard mobile app

The Blackboard mobile app may not contain all the functionality and content of UNM Learn. If something does not appear as it should, we recommend using a computer with a supported browser. For more information, see Blackboard Mobile Documentation.

Kaltura Mashup Videos and Course Copy

Some embedded Kaltura Media Mashup videos that have been linked in a previous course and copied forward may be broken and generate the following error when instructors or students click to play them: “Either you are not logged in or you do not have the appropriate privileges to perform this action.”

Workaround: Contact your instructor or Learn Support with details regarding the course and location of the video.

Kaltura Media Mashup

Users attaching media files through the Mashups > Kaltura Media menu in the content editor (e.g., when composing discussion posts or submitting an assignment, etc.) may experience an issue when using the Chrome or Edge Legacy (versions 44 or older) browsers. Instead of adding the mashup, an empty ‘LTIMashupCreate’ file is generated for download.

Workaround: If you experience this issue, switch to another browser such as Mozilla Firefox or Safari, or update to the most recent version of Microsoft Edge.

My Media

Users uploading media files to My Media may see the error message "Oops! Uploaded bytes exceed file size." The vendor is aware of the issue and working on a fix.

Workaround: If you see this error message the upload did not succeed. Please try your upload again. If you are uploading a large file, it may help to split the video into smaller chunks or try from a faster internet connection.