UNM Learn Critical Issues for Students

Current UNM version: Blackboard Learn Q4 2017 release (3300.0.2)
Page last updated: 8/24/18

This page identifies software defects within UNM Learn that affect core functionality, less critical issues that users might assume is working correctly, and issues that impact a majority of users. The issues on this page are classified as "bugs" within the software, and are reported to the vendor for resolution. For other important issues to be aware of within UNM Learn that are not classified as bugs, be sure to check the Frequently Asked Questions by Students page.

Tip: Some issues (including some not listed on this page) only appear in specific browsers. If you are having difficulties doing something with one web browser, you can try a different browser to see if it will work there.
Area Issue/Workaround (if available)

After submitting an assignment this message appears: "The file is being converted. The estimated wait time is X seconds. You must refresh the page to view the converted document." The message does not update automatically once the process is complete.

Workaround: Refresh the page to view the converted document.

Blackboard mobile app

The Blackboard mobile app does not contain all of the functionality of UNM Learn. In particular, using the Blackboard app for quizzes and tests is not recommended due to the lack of full parity between the mobile and web quizzing functionality. For full functionality within UNM Learn, use a supported browser. For more information, see Blackboard Mobile Documentation.