Student FAQs - Announcements, Discussions, Messages, Email & Groups

I'm not getting emails from the course; I'm not getting announcements by email

If your instructor has added the Email tool to your course menu or if your instructor is sending announcements by email, you will receive those emails in your UNM preferred email account.

If you have never changed your preferred email address, you can access that email at http://lobomail.unm.edu. To change your preferred email to an account you check more often, go to http://dss.unm.edu.

How can I tell if I have new course messages?

If your instructor is using the Messages tool in your course menu, you will see the My Messages module:

  • upon logging into learn.unm.edu.
  • possibly on the  Course Dashboard
This module will tell you if you have new messages. If you are not finding the My Messages module anywhere in your course, ask your instructor for guidance or to provide that for you.
I can't get the message tool to work on my iPad, am I doing something wrong?
There is nothing that you are doing wrong. This is a problem with the current message tool.
Can I see announcements in the course?
Check the Course Menu for the Announcements link. Or check the Course Dashboard for the  recent announcements module. If you do not see either tool in your course, ask your instructor to provide that for you. You will also see your system and course announcements when you log in to learn.unm.edu.
How can I tell if there are new discussion postings? There is no star in the course menu.

There is no marking as soon as you enter the course for new discussion postings. If your instructor has added the "Discussion Board" to your Course Menu, you can look in there - it will show New messages on the right.

Here is a better way: if the discussion forum has a link to "Subscribe to this forum", you can select that and you will receive an email when there is a new discussion forum posting. That email will go to your UNM "preferred" email; to update where you receive UNM preferred email, go to http://dss.unm.edu.
I sent an Email message to my instructor but I can't find evidence of the email in the course.
If your course has the Email tool, you may send email from within the course however copies of email sent will not be retained in the course. A copy will be sent to your UNM preferred email account.  Your email will go to your instructor's external preferred email as well. If your instructor replies to your email, the reply will also appear outside of the course in your preferred email account.
I am not seeing the Attachment option in the discussion forum.
If you do not see the Add Attachment section below the body of your discussion or blog message, contact your instructor and ask them to "turn on" that option for the discussion forum.
When I enter a discussion forum, I don't see the instructions any more.

Currently, Learn does not show you the discussion or blog or journal instructions when you are inside of the tool. You may want to copy the instructions and paste them into a text or word processing document before entering the discussion, blog or journal.

In fact, typing a long posting in your word processor first is highly recommended. When you are ready, copy and paste your typing into the body of the message. This practice will protect your work from accidental loss.

I typed my discussion posting but when I clicked Submit, my posting disappeared. Can I get it back?

Not unless you had clicked Save Draft earlier. Typing a long posting in your word processor first is highly recommended. When you are ready, copy and paste your typing into the body of the message. This practice will protect your work from accidental loss.

How can I delete my discussion forum posting?
If you click on your discussion forum message or posting and if your instructor has set up the forum to allow you to delete your work, you will see a Delete button below your message. If you do not see a delete button, you will need to contact your instructor and ask them to delete it for you; you may wish to indicate your reason for wanting to delete it.
I am supposed to sign up for a group. Where do I do that?
Click My Groupsb at the bottom of your Course Menu. You will then see a link for the group signup page.
How do I subscribe to a discussion forum? What does Subscribe mean?

If your instructor has set up a discussion forum for subscription, there will be a button in the red bar inside the forum, to the right of "Create Thread". After you click Subscribe, you will receive an email whenever someone posts a message or reply to that forum. The email may contain the post or just a link back to the forum.

The email will be sent to your UNM preferred email account, which will either be at lobomail.unm.edu or whatever account you changed your preferred email to through dss.unm.edu.

I have been told to sign up for a group but I don't know where to do that.
Click My Groups at the bottom of your course menu. You will then see a link for the group sign-up page.
I am supposed to be in a group discussion but I don't know where to go.

The group discussions usually appear in the My Groups tool at the bottom of your Course Menu. Click My Groups to reveal your group link; click the group link to reveal your group tools, which should include the Group Discussion Board.

If you do not see the My Groups link, contact your instructor for assistance.

How can I tell who is in my group?
Click My Groups tool at the bottom of your Course Menu to reveal your group link. Click your group link and look for the list of members on your group page.
The image icon doesn't appear in our group discussion forum.
Contact your instructor. The "Allow Attachments" setting will make the image icon, plus a few other icons, appear.
In our group discussion, my posting doesn't appear with the others; it is outside of the group discussion.
When you enter your group space, please look for the link to the current forum. Do not click the Create Forum button to make your posting.