- Documentation
- Learn Documentation Home
- For Faculty
- Welcome!
- UNM Learn Critical Issues
- UNM Learn Resolved Issues
- Feature & Function Updates
- Faculty FAQ for UNM Learn
- Get Started
- Build Content
- Tips
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- General
- Communication Tools
- Overview of Discussion Tools
- Media
- Web-Conferencing
- Faculty Getting Started with Web Conferencing
- Faculty FAQ for Web Conferencing
- Web Conferencing - Faculty FAQ - Main Page
- FAQs on Logging in to Web Conferencing Sessions
- FAQs on Audio & Video in Web Conferencing Sessions
- FAQs on What Happens During Web Conferencing Sessions
- FAQ on Content in Web Conferencing Sessions
- FAQs on Recording Web Conferencing Sessions
- FAQs about Interactive Tools in Web Conferencing Sessions
- Web Conferencing Faculty - Main Page
- Schedule Sessions
- Link Web Conference Tool
- Integrated Tools & Resources
- Grade Center
- Assessments
- Blackboard Mobile
- For Students
- How to for Students
- Getting Started
- Tutorials
- UNM Learn Critical Issues for Students
- Student - FAQs
- Media Tools
- Web Conferencing Help for Students
- Web Conferencing System Requirements
- Participant Guide and Web Conferencing Overview
- Common Issues and Solutions
- Web Conferencing Documentation - Students
- Zoom
- Blackboard Mobile
- Accessibility Support
- Other Tools
- Learn Support
- Terms of Use
How to Use Learn
If the information below does not help with your current need or search, go to Create a Support Ticket to request help.
CRITICAL ISSUES FOR STUDENTS
CRITICAL ISSUES FOR STUDENTS
Watch this video to Get Started
Students & Learn 9.1
| Topic | Blackboard Help | Quick Help Screen Shots & Video |
| Supported Browsers | Browser List | |
| My Grades | My Grades Quick Help | |
| Tests | Detailed Help | Seeing Scores & Reviewing Tests Test Taking (video) |
| Virtually Proctored Tests | General Information Taking Virtually Proctored Tests FAQ |
|
| Assignments | Detailed Help | Assignment Quick Help Submitting Assignments (video) |
| Discussions | Detailed Help | Discussion Forums Viewing Discussion Postings How to Use Discussion Forums (video) |
| Blogs, Journals & Wikis |
Detailed Help |
Blogs Quick Help |
| Formatting Work (Content Editor) ~For discussion posts, assignments, essay questions |
Detailed Help | Using the Content Editor |
| Getting Notifications What's Due, Past Due, What's New |
Detailed Help | |
| Communication | Detailed Help | |
| Global Navigation (all courses in UNM Learn) |
Global Navigation Menu Global Navigation (video) |
|
| Calendar | Detailed Help |
The Global Navigation Tool & Your Photo
You can add a photo to your profile through the Global Navigation Tool in the upper right (click your name).
There is far more to the Global Nav Tool - use it to check for new postings & grades without entering your course. Learn how or just click your name and start exploring!
Add a photo to your introductory discussion
Follow these instructions. The same instructions apply when adding an image of any type to any discussion, blog or journal posting.
Stay Informed
You may subscribe to discussion postings and receive announcements my email in addition to course email from instructors. Update your UNM preferred email account; change it to an account you check regularly. Go go http://dss.unm.edu.
FAQs Page - Navigation & Content
Most Popular Item - Cannot see the Course Menu:
- If you can see the menu but there is nothing in it: there is a little arrow to the left of the Course Name at the top of the Course Menu. If that arrow is point to the right - click the arrow to reveal the whole course menu.
- If you do not see the course menu at all (no course name), then move your cursor to the left side of the window until it turns into a cursor with a left and right arrow - click that to Show Course menu.
FAQs Page - Tests, Assignments & Grades
Most Popular Item - How do I see a copy of the test I took? How do I see the paper (assignment) my instructor returned?
- My Grades is the only place to see attempts on tests and assignments and any grades you've been given. There is a link for it on the "My Courses" page when you first log into Learn--left sidebar under "Tools." It can also be accessed through "Global Navigation." In the upper right corner of the screen click your Name, then click the icon for the page with the Check Plus. There may also be a link to "My Grades" in the Course Menu inside your course; if you can't find it, ask your instructor for assistance. Note: Some classes in Learn may not use the grade book at all.
- Once in the My Grades screen, look for the name of the test or assignment, then find the numeric score -- the underline means it is a link. Click it, then click a second time on the next page to see a copy of your assessment.
FAQs Page - Announcements, Discussions, Messages, Email & Groups
Most Popular Item - Not receiving course email:
- Update your UNM preferred email account; change it to an account you check regularly. Go to http://dss.unm.edu.
Web Conferencing & Media Support
Phone: (505) 277-0857 Toll Free: (1-877) 688-8817
Use the "Create A Support" link inside Learn
Email: learn@unm.edu
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How to Use (Kaltura) Media
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How to Use (Collaborate) Web Conferencing
Test Your Audio Setup
Immediately after launching a Web Conferencing session, run the Audio Setup Wizard by clicking the icon at the upper right corner of the Audio & Video panel (or select Tools > Audio > Audio Setup Wizard).
Using wireless on the main UNM campus: Lobo-WiFi
Log into Lobo-WiFi, the secure wireless network option. This will require you to open a browser, accept the Terms of Use, and enter your NetID and password. These will be saved for 7 days (e.g. the connection requires authentication every seven (7) days for continued use.)
Trouble using Internet Explorer or Google Chrome?
If you are unable to launch a Web Conferencing session, or if the icons are not displaying correctly, switch to Firefox. This is downloadable for free from