How to Use Learn

For some of you, this may be your first exposure to online learning. There are many different online learning platforms, required technologies, and types of assignments that may include video, written responses, uploading of documents, etc. We want you to know that we do not expect you to be an expert on everything from the get go!

Our PURPOSE is to introduce students to basic strategies, tools, campus resources and technology related to online learning, to help you feel more comfortable and prepared begin your UNM courses. It will cover aspects of how to successfully navigate our Learning Management System (LMS) where your online courses will be housed, which we call UNM Learn (Blackboard™).

Please try your best to familiarize yourself with these materials as a way to prepare for online courses, and feel free to continue to refer back if you need a refresher later on!


Orientation to Online Tools 


 Student Support Resource Guide

If the information below does not help with your current need or search, go to Create a Support Ticket to request help.


Looking for Instructor Resources?

Topic Blackboard Help Quick Help Screen Shots & Video
Supported Browsers   Browser List
How to Log In   How to Log into UNM Learn
Accessibility Support   Accessibility Support
Alternative File Formats   Alternative File Formats
My Grades   My Grades Quick Help
Tests Detailed Help Seeing Scores & Reviewing Tests
Test Taking (video)
Virtually Proctored Tests   Respondus LockDown Browser & Respondus Monitor

Proctorio - General Information
Proctorio - Taking Virtually Proctored Tests
Proctorio - Basic Troubleshooting
Proctorio - FAQ
Assignments Detailed Help Assignment Quick Help
Submitting Assignments (video)
Discussions Detailed Help Discussion Forums 
Viewing Discussion Posts
How to Use Discussion Forums (video)
Blogs, Journals & Wikis
Detailed Help

Creating and Editing a Blog Entry (video)

Formatting Work (Content Editor)
~For discussion posts, assignments, essay questions
Detailed Help Using the Content Editor
Getting Notifications
What's Due, Past Due, What's New
Detailed Help  
Communication Detailed Help

Sending Course Messages
Sending Email

Global Navigation (all courses in UNM Learn)
  Global Navigation Menu
Global Navigation
Calendar Detailed Help  

The Global Navigation Tool & Your Photo

You can add a photo to your profile through the Global Navigation Tool in the upper right (click your name).

There is far more to the Global Nav Tool - use it to check for new postings & grades without entering your course. Learn how or just click your name and start exploring!

Add a photo to your introductory discussion

Follow these instructions. The same instructions apply when adding an image of any type to any discussion, blog or journal posting.

Stay Informed

You may subscribe to discussion postings and receive announcements my email in addition to course email from instructors. Update your UNM preferred email account; change it to an account you check regularly. Go to

FAQs Page - Navigation & Content

Most Popular Item - Cannot see the Course Menu:

unhide the course menu
  • If you can see the menu but there is nothing in it: there is a little arrow to the left of the Course Name at the top of the Course Menu. If that arrow is point to the right - click the arrow to reveal the whole course menu.
  • If you do not see the course menu at all (no course name), then move your cursor to the left side of the window until it turns into a cursor with a left and right arrow - click that to Show Course menu.

FAQs Page - Tests, Assignments & Grades

Most Popular Item - How do I see a copy of the test I took?  How do I see the paper (assignment) my instructor returned?

  • My Grades is the only place to see attempts on tests and assignments and any grades you've been given. There is a link for it on the "My Courses" page when you first log into Learn--left sidebar under "Tools."  It can also be accessed through "Global Navigation." In the upper right corner of the screen click your Name, then click the icon for the page with the Check Plus.   There may also be a link to "My Grades" in the Course Menu inside your course; if you can't find it, ask your instructor for assistance.  Note:  Some classes in Learn may not use the grade book at all.

  • Once in the My Grades screen, look for the name of the test or assignment, then find the numeric score -- the underline means it is a link. Click it, then click a second time on the next page to see a copy of your assessment.

FAQs Page - Announcements, Discussions, Messages, Email & Groups

Most Popular Item - Not receiving course email:

Web Conferencing & Media Support

Phone: (505) 277-0857   Toll Free:  (1-877) 688-8817
Use the "Create A Support" link inside Learn

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How to Use (Kaltura) Media

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How to Use Zoom Web Conferencing

Test Your Audio and Video Setup

Before beginning a Zoom live meeting session, check your equipment:

Zoom - Check Audio | Check Video