Virtual Proctoring General Information

To promote academic integrity, your instructor may include virtually proctored tests in your UNM Learn course. To use virtual proctoring, you must add an extension called Proctorio to a Chrome browser and take your proctored tests in Google Chrome using a laptop or desktop computer.

Requirements for taking UNM Learn tests with Proctorio:

  • Proctorio course voucher code provided through Inclusive Access.   See Payment Information below.
  • Laptop or desktop computer
  • Portable web camera OR built-in laptop camera (if tests are set to record video)
  • Microphone headset OR built-in computer/laptop microphone (if tests are set to record audio)
  • Dependable internet access: minimum speed .092 Mbps (.663 Mbps is optimal)
  • Minimum recommended RAM of 4 GB
  • Chrome Browser (free)
  • A photo ID – Lobocard, driver’s license, passport, etc.  Reminder - Federal law prohibits the use of Military IDs.

Additional Information about resource access and alternatives:

  • Required microphones and webcams are available for purchase at UNM Bookstores via your bursar account.
  • Laptops with webcams can be checked out at no cost from Dane Smith Hall Rm. 121 with your LoboID. Hours for Summer 2018 are M-Th 8AM-8PM, F 8AM-5PM. For more information, call 505-925-9605.
  • Tablets are not compatible with this product. You must use a laptop or desktop computer to take virtually proctored tests.
  • Visit the UNM Online Proctoring Resources page for more information on alternative proctoring arrangement options.
  • To Opt Out of using Proctorio, you must make alternative proctoring arrangements. This requires contacting your instructor to discuss a proctoring arrangement acceptable to both of you. Note that you must opt out of Proctorio before the drop date of your course to avoid being billed for the course pass voucher.
Proctorio is distributed by a UNM Bookstore program called Inclusive Access. The first time you take a proctored test, you will be prompted to enter a voucher code during the pre-check process. A voucher code should be available inside your UNM Learn course: look for a link called "Course Materials," "RedShelf Course Materials" or "RedShelf." On the RedShelf page, copy the code provided for Proctorio. Paste the code into the Precheck screen when prompted, before beginning your first virtually proctored test. You should only need to do this once per course/semester.

Unless you Opt Out of using Proctorio, the UNM Bookstore will charge the cost of the Proctorio course pass ($20) to your bursar account after the end of the add/drop period for your course. The course pass voucher available via RedShelf covers all virtual proctoring in that course in the current semester.

To Opt Out of using Proctorio, you must make alternative proctoring arrangements. This requires contacting your instructor to discuss a proctoring arrangement acceptable to both of you. Note that you must opt out of Proctorio before the drop date of your course to avoid being billed for the course pass voucher.

Where possible, please contact Proctorio support first if you are experiencing issues with virtual proctoring. Once you have installed the Proctorio extension, you'll have access to Proctorio support, available 24/7.  

To contact support, navigate to a remotely proctored test page. You should see the Proctorio shield in the top right-hand corner of the Chrome window turn dark gray. Click on it, and then click Live Chat to open a chat support window within UNM Learn. Whether you are just setting things up, or taking an exam, they will respond to chat requests within 60 seconds. For help installing the Proctorio extension, contact UNM Learn Support or Create a Support Ticket inside your Learn course. 

For documentation and more detailed information about Proctorio, see the Taking A Virtually Proctored Test page.

Trouble-shooting Proctorio Issues

While taking a virtually proctored test, you may be prompted to provide a room scan. This can happen randomly, at the beginning of the test, or both. The purpose of the room scan is to provide a view of your testing environment for review. All the room scanning tool does is record. You are responsible for making sure that your room scan shows your work surface and all 4 walls of the room. Make it clear that you do not have access to prohibited materials, and that there is no one else in the room with you. 

Before taking a virtually proctored test, you may be required to scan your photo ID. Proctorio uses a recognition tool to assist with ID scans. This works best with adequate lighting. To ensure that your ID scan is clear enough to identify you, please make your testing environment as bright as possible. Both lamps and natural light can assist with ID photo quality, as well as video quality for webcam-monitored tests. If proctoring pre-checks prompt you to manually photograph your ID because the automated ID scan isn't working, you are responsible for ensuring that your ID scan is clear enough to identify you. Manual photos can be taken as many times as needed.

Before you begin a virtually proctored exam, the Instructions page will provide detailed information about what data will be collected during the test. For more information about the handling of that proctoring data, see the section on Virtual Proctoring Privacy Information. If 'Number of display screens connected' is included in the list of data to be collected, you may be asked to unplug all but one monitor from your computer.