Web Conferencing System Requirements

Below, please find the supported Operating Systems, supported Internet Browsers, and recommended system specifications for using the Web Conferencing application.

Definitions of Terms

Certified: fully tested and supported.
Compatible: partially tested and supported.
Provisional: untested but supported.
Unsupported: impossible or not supported.

Note: Later versions of a browser or operating system labeled Compatible or Certified are provisionally supported by Blackboard Collaborate Support unless otherwise noted.

Table listing currently supported browsers for windows.

Table showing currently supported browsers for Mac OS.

Firefox (Latest Stable Release) For information on Firefox's public development channels, refer to Firefox's Releases page. All other Firefox channels are unsupported.

Important Update: Mozilla has announced that Firefox will stop supporting NPAPI plugins as of March 7th, 2017.  This includes the Java applets that the SAS uses as well as any NPAPI plugin.   Please review KBA 40427 for more details.

Chrome Stable Channel For information on Chrome's release channels, refer to the Chrome Release Channels page. All other Chrome channels are unsupported.   Please Note: Chrome does not support Java 7 on the Mac platform. A 64-bit browser (Safari or Firefox, for example) is required to run Java 7 on Mac OS X. 32-bit browsers such as Chrome do not support Java 7 on the Mac platform. 

Important Update: Google Chrome, "Version 45.0.2454.85 has permanently stopped supporting NPAPI browser plugins. This includes the Java applets that the SAS uses as well as any NPAPI pluginPlease review KBA 40427 for more details.

Chrome OS - Chrome OS and Chromebooks are NOT supported for use with Blackboard Collaborate web conferencing.

Important Note for Mac OS 10.10, Mac OS 10.11, Mac OS 10.12 and Mac OS 10.13 users - Java 8 is NOT supported, you must use the Blackboard Collaborate Launcher to launch your sessions and recordings.  Please review KBA 000037998 for more information on how to download the Blackboard Collaborate Launcher.

Supported Java Versions

Note: 32 bit operating systems require a 32 bit JVM. 64 bit operating systems require a 64 bit JVM.


Web Conferencing - Supported Java Versions

Additional Requirements:

  • 256 MB RAM
  • 20 MB free disk space
  • Internet access - 28.8 kbps speed or above (Broadband connection highly recommended)
  • Soundcard with microphone and headphones (USB Headset highly recommended)
  • Webcam (optional)

System Requirements for Blackboard Collaborate Mobile Web Conferencing: 

See Mobile - System Requirements for Blackboard Collaborate Mobile Web Conferencing.

Learn Support Staff, see:
https://blackboard.secure.force.com/apex/publickbarticleview?id=kAB700000008P8m