Zoom Participant Guide

Video conferencing makes heavy demands on your computer and your internet connection.  For the best experience, you will need equipment that is relatively new, software that is up to date, and a fast internet connection--preferably, via an ethernet cable plugged directly into a router.   Wireless connections can work, but are not the best choice.  In terms of speakers and microphones, for the best experience, we recommend a USB headset (~$40).

General Requirements

• A relatively new computer running software that is up to date
• A stable robust internet connection – preferably via an ethernet cord plugged directly into a router
• Speakers and a microphone – ideally a USB headset (~$40)
• A webcam or HD webcam – built-in or USB plug-in

Supported Operating Systems

• Mac OS X with MacOS 10.7 /(Lion) or later
• Windows 10
• Windows 8 or 8.1

Supported Browsers

• Windows: IE7+,  Edge, Firefox,  Chrome,  Safari5+
• Mac: Safari5+,  Firefox,  Chrome

For more detailed information, see the complete list provided by Zoom:
https://support.zoom.us/hc/en-us/articles/201362023-System-Requirements-for-PC-and-Mac

Once you click on the link to join a session, if you have not already done so, you will be prompted to download the Zoom software:

1.  Save the Zoom_launcher.exe file. 

2. Download it.

3. Go to the Downloads folder on your computer, find the Zoom_launcher file.  Double-click it.

4. This will bring up a Security Warning dialog box.  Click Run.

5. Once open, the software will prompt you to enter Your Name (as you want it to appear in the session).  The session window will open. 

Once you click on the link to join a session inside Learn, if you have not already done so, you will be prompted to download the Zoom software:

1. From the "Opening ZoomInstaller.pkg" window, select Open with "Installer (default)."

2. Click OK.

3.  The "Install Zoom Cloud Meeting client" window will open.  Click Continue.

4.  The "Launch Application" window will open.  zoom.us should already be highlighted.  Put  a check in "Remember my choice for zoommtg links."

5. Click OK.

6. The "Join Meeting" window will open.  If you wish, modify Your Name.  Click Join.

If you have used Zoom in previous courses and created an account, the initial sign-in process requires a couple of additional steps. (See below). If you have not used Zoom before and did not create an account:

1. When you have loaded the software in the steps above, the "Join a Meeting/ Sign In" window will appear. Click Sign In.

2. A new "Sign In" screen will load. Click Sign In with SSO.

3. In the next window, type 'unm' in the text field. 

4. Click Continue.

5. The UNM authentication page will load. Enter your UNM NetID and password. Click Sign in.

6. If you initiated this process by clicking the link for a currently scheduled (active) session, that session will open automatically.

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For users with a Zoom account, follow steps 1-4 above. Then do the following:

1. You will be redirected to the ‘Confirm your email address’ screen. Click Confirm your email address.

2. This will generate an email sent to your UNM email address with the subject “Zoom Account Invitation”. In your email client, open the message and click Accept.

3. A browser window will open. Click I Acknowledge and Switch. 

4. The page will reload. Click Sign into your Current Account. 

5. If you initiated this process by clicking the link for an active meeting, go back to your Zoom application and click "Continue". This will open your session.

Check your computer audio/video prior to joining each Zoom session:

          * Audio - https://support.zoom.us/hc/en-us/articles/201362283-How-Do-I-Join-Or-Test-My-Computer-Audio

          * Video - https://support.zoom.us/hc/en-us/articles/201362313-How-Do-I-Join-Or-Test-My-Video

Need help?  Use Live Chat through Zoom - http://support.zoom.us. You can also use the "Create a Support Ticket" tool in your course or from the Support tab inside UNM Learn or call UNM Learn Support - 505-277-0857, toll-free at 1-877-688-8817.

The link you will need to join a scheduled Zoom session should be an item on the course Home page and/ or a link in the Course Menu along the left.  If you can’t find it, ask your instructor. If you have not already done so, follow the instructions above to load the software and log in.  (As noted, those with existing Zoom accounts have a couple of additional steps.)

     1. In this example, click the "Zoom meetings" link found in the Course Menu to open this area.

     2. Now click the link.

     3. If necessary, click "Sign in to Join".

For the best possible Zoom meeting experience, we recommend the following:

1. Internet Connection
When possible, used a wired network connection, rather than Wi-Fi. This will provide a more stable, better quality connection for your session. Turn off any other programs that are not strictly required for the meeting. For example: internet radio, streaming videos or large downloads/uploads can eat up system resources and negatively impact your experience.

2. Check your equipment Test your computer audio/video prior to joining each Zoom session:
          * Audio - https://support.zoom.us/hc/en-us/articles/201362283-How-Do-I-Join-Or-Test-My-Computer-Audio
          * Video - https://support.zoom.us/hc/en-us/articles/201362313-How-Do-I-Join-Or-Test-My-Video

3.  Help contribute to an environment where everyone can hear each other clearly. 
          *Buy and use an inexpensive USB headset rather than the microphone and speakers built into your computer. 
          *Mute your headset if you are not talking, especially if you are in a noisy area, etc.

4.  The Chat Window
Do not "shout" at others in the chat window.  Netiquette warns against typing in all capital letters!

You can:

1. Mute/unmute your audio (Microphone).  Note: Best to Mute until you are ready to speak, to cut down on random noise.
    *Click the up arrow to the right of the audio symbol.  Choose Audio Options to test your audio and see the settings screen.
    
2. Stop/start your video (Camera)
    *Click the up arrow to the right of the video symbol.  Choose Video Options to test your video and/ or see the settings screen.

3. Invite more people to join by email, IM, SMS (mobile users) or meeting ID

4. View a list of participants.
    *Also on this screen you can Raise Hand and/ or Rename yourself (modify your display name).

5. Share your desktop (everything you have open) or select a specific application to share (e.g., Microsoft Word)

6. Chat - Send a message to one person (private chat) or to all participants

7. Leave or end the video meeting

Want to know more?  Zoom support has a page describing Attendee controls.

During a session you might be asked to mute your microphone until you have a question or comment. This helps to minimize audio feedback. Mute your audio by clicking on the microphone icon located in the lower left-hand corner of the menu bar.

    

During a session you may be called away or be interrupted unexpectedly.  The polite thing to do is stop sharing video.

Mouse over the bottom of your Zoom window to reveal the Menu Bar. 

Click Participants to see a list of all those present.  Notice -- at the top of the Participants window there are buttons for (1) Raise Hand and (2) Rename - i.e. modify the way your Name appears in the session.

There are 4 video layouts or views for computers and laptops:   Window, Full Screen, Gallery and Mini.  By default, Zoom videos open in Window mode (i.e. resizeable).
The Zoom Support Site also has a page explaining these options. 
For iPads and other mobile devices, there is Gallery view and Active Speaker View.  See the Zoom page on this topic for more details.

Full-Screen Mode

To enter and exit "Full-screen" mode double-click anywhere on the video meeting screen or click the "Full-screen" icon in the upper-right hand corner of the meeting window.

Note:  In older versions of MacOS, you must use the Top Menu bar.   Select Meeting/ Enter Full screen.

Gallery View

To view your video meeting in "Gallery View”, click the icon located in the upper-right hand corner of your screen next to the full-screen icon.  "Gallery view" lets you see all participants (up to 25) in the same window.  Click again to switch to "Speaker View."  This will minimize the gallery, putting it in a floating window to the right or along the top, while showing you the current speaker in the center of your screen.

The Mini-Window

If you need to see the rest of your screen, you can switch the video feed to Mini-window.   Click on the minimize icon for the entire window.  Now you can move it around freely. 

To switch back to the Windows mode (your original size), click the Expand icon you see along the bottom of the Mini-Window (not pictured).

What is a Breakout Session?

A Zoom breakout session is a separate session from the main meeting room where you can work with a smaller group as assigned by your instructor. In order to access a breakout session, you must have an account created with Zoom and you will need to be logged in with that account.

Zoom Breakout Session

Once the Breakout sessions have been initiated, participants will be asked to join their particular Breakout Room. When your session invitation appears on the screen, click Join.

How do I ask for Help in a Breakout Session?

If you need assistance in your breakout session, you can use the Ask for Help feature to alert the instructor.

Clicking Ask for Help generates a prompt to alert the instructor.  Click the Invite the Host button.

Rejoining a Breakout Session. 

If you accidentally lose connection or accidentally leave a session, you can regain access.  You will need to rejoin the Main meeting session with the Zoom link in your course.

Once you have returned to the main session, you will be able to rejoin the small group meeting that you were assigned to by clicking Join Breakout Room.

If you are attending this session in a Zoom classroom on Main campus or at any branch/ field center, please see the Zoom classroom or field center agent if you encounter any technical issues or have a question.

If you are attending this session from home, via an OSync section:
      *Use Live Chat - http://support.zoom.us/
      *Use the Create a Support Ticket tool in your course or from the Support tab inside UNM Learn
      *Call us - 505-277-0857 or toll-free at 1-877-688-8817

Check your computer's audio/video equipment prior to joining each Zoom session:
          * Audio - https://support.zoom.us/hc/en-us/articles/201362283-How-Do-I-Join-Or-Test-My-Computer-Audio
          * Video - https://support.zoom.us/hc/en-us/articles/201362313-How-Do-I-Join-Or-Test-My-Video