- Documentation
- Learn Documentation Home
- For Faculty
- Welcome!
- Supporting Accessibility
- UNM Learn Critical Issues
- UNM Learn Resolved Issues
- Feature & Function Updates
- Faculty FAQ for UNM Learn
- Get Started
- Get Started
- UNM Learn Quick Start Guide
- Intro to Course Shell
- Designing Web-Enhanced and Hybrid Courses
- Reusing a Course Semester to Semester
- Manage Course Assistants
- Web-Enhance Your Course
- Section Groups
- Simple Course Copy
- Date Management
- Copy Course
- Export/Archive Course
- Hide Courses
- Proposing New Online Courses
- Course Menu
- Build Content
- Tips
- Tools
- General
- Communication Tools
- Overview of Discussion Tools
- Media
- Getting Started with Media Tools
- Kaltura Capture Desktop Recorder
- Add Media to Content Area
- Add Media as a Mashup
- Media in Multiple Classes
- Media Gallery for Student Projects
- Mashups for Student Posts
- Convert & Upload PowerPoint Lecture
- Record PowerPoint Lecture with Capture
- Manually Upload Capture Recording
- Edit Your Captions
- Collaborate - Web Conferencing
- Zoom - Web Conferencing
- Integrated Tools & Resources
- Integrated Tools
- RedShelf
- Revel
- Connect
- Norton
- iClicker
- Grade Center
- Assessments
- Assessments
- Anti-Plagiarism
- About Virtual Proctoring Tools
- Respondus LockDown Browser
- Virtual Proctoring
- Blackboard Mobile
- For Students
- How to for Students
- Accessibility Support
- Introduction to Online Tools
- Introduction
- Learning Objectives
- Technology Requirements
- Meet UNM Learn
- Global Navigation Menu
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- Congratulations & Support Links
- Getting Started
- Tutorials
- UNM Learn Critical Issues for Students
- Student - FAQs
- Media Tools
- Web Conferencing Help for Students
- Web Conferencing System Requirements
- Participant Guide and Web Conferencing Overview
- Common Issues and Solutions
- Collaborate - Web Conferencing
- Zoom - Web Conferencing
- Blackboard Mobile
- Other Tools
- Learn Support
- How to Get Help
- System Availability
- Issues - Mac Catalina
- Flash End-of-Life
- Terms of Use
How to Get Help
Create a Support Ticket Inside Learn
Use the "Create a Support Ticket" link at the top of the Support Tab
If you have just logged into UNM Learn, click the Support tab up along the top (in the dark gray bar). Click "Create a Support Ticket."
Use the "Create a Support Ticket" link from inside a Learn Course
If you have clicked to enter a particular course, check the course menu over on the left. If you see a link for "Create a Support Ticket" please use it! It will automatically add your name, NetID, UNM-preferred email address and the class you're in. This will save you time and give us the details we need to get back to you promptly.
Ask a Question via UNM Customer Help
Go to Studentinfo (for students) or Fastinfo (for instructors).
- Click "Ask a Question" to open a support ticket
- Login in as student or employee
- Select "UNM Learn" as the Department/Area
Or Contact Us - 24/7 Phone Support
The UNM Learn Support team is pleased to announce expanded phone support coverage! Call 505-277-0857 or 1-877-688-8817 any time, day or night.
- Albuquerque: 505-277-0857
- Toll-Free: 1-877-688-8817
Blackboard Help for Students 
Blackboard Video Tutorials
Quick Video Links
Web Conferencing & Media Support
Phone: (505) 277-0857 Toll Free: (1-877) 688-8817
Email: learn@unm.edu
Tips & Tricks:
How to Participate in a Web Conference
Test Your Audio Setup
Immediately after launching a Web Conferencing session, run the Audio Setup Wizard by clicking the icon at the upper right corner of the Audio & Video panel (or select Tools > Audio > Audio Setup Wizard).
Using wireless on the main UNM campus
Choose Lobo-Wifi from your Network options. Open the browser of your choice, agree to the Acceptable Use policy, log in with your NetID and password. Your credentials will be saved for a week at a time.
Trouble using Internet Explorer
If you are unable to launch a Web Conferencing session, or if the icons are not displaying correctly, try a different browser: Mozilla Firefox or Google Chrome.
Have a specific question?
See Student FAQ.
See Student FAQ.
Common Problems
Do I have the right software?
http://online.unm.edu/help/learn/support/browsers
When in doubt, try a different browser...
If something isn't working in Learn, one easy thing to do is try a different Internet browser. In particular, if you have trouble viewing media content using Chrome, try Firefox or another of the supported browsers. (Chrome is disabling support for certain media playback plugins. )
Cannot see the Course Menu:
- If you can see the menu but there is nothing in it: there is a little arrow to the left of the Course Name at the top of the Course Menu. If that arrow is point to the right - click the arrow to reveal the whole course menu.
- If you do not see the course menu at all (no course name), then move your cursor to the left side of the window until it turns into a cursor with a left and right arrow - click that to Show Course menu
