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Technical & Academic Support for Online Courses

Technical Support

UNM Learn Support

Visit UNM Online's Help website for assistance.

24/7 Phone Support

Albuquerque: (505) 277-0857
Toll-Free: 1-877-688-8817

UNM Learn offers technical support within each course through the “Create a Support Ticket” service.

Responses to this service are offered Mon-Fri, 8 AM - 5 PM.

UNM Extended Learning provides comprehensive support for Blackboard Learn. See the UNM Learn Help site for assistance.

UNM Knowledge Base

Students can access answers to Learn FAQ's by searching for UNM Learn at STUDENTINFO.

Faculty can access answers to Learn FAQ's by searching for UNM Learn at FASTINFO.

Academic Support

UNM Center for Academic Support (CAPS)

The Center for Academic Support (CAPS) provides a range of services, including interactive online tutoring, to help students meet the challenges of their courses at UNM. All UNM students have access to CAPS' in-person or online tutoring services. CAPS can be reached at (505) 277-7205.

University Libraries

UNM's University Libraries offer students access to all of the Library's resources online. If you need additional assistance, the Ask a Librarian tool is available by chat, text, email or phone.

Links to UNM support, services, and activities is a one-stop information source for UNM academic services, social activities, cultural activities, and health and wellness support, on and off campus.


UNM Online Advisement

Albuquerque: (505) 277-8128
Toll-Free: 1-866-869-6040