Getting Started with Virtual Proctoring

NOTE:  Proctorio is being phased out starting Summer 2021.  For virtual proctoring, please use Respondus LockDown Browser with Monitor.

Once you have signed up and attended training, you are ready to set up the necessary tools in your UNM Learn course and begin using Proctorio. The first several steps will only need to be done once:  enable then add RedShelf and Secure Exam Proctor tools, and install the Proctorio extension in Google Chrome.  

To help students prepare for tests that are virtually proctored we have resources you can add to your course:

General Information about Virtual Proctoring

Help document - Taking Virtually Proctored Tests

Student FAQ

Virtual Proctoring and Student Privacy Statement

The next step is to create a content area in your course menu.  

1. Click the "+" sign above the course menu and select "Content Area."

Click the plus sign above the course menu.  Select

2. Type “Course Materials” in the "Name" field.  Put a check next to “Available to Users,” then click “Submit.”

*Optional* -  Move "Course Materials" to a different spot in the course menu.  The new content area you just created will be at the bottom of the course menu.  Mouse over the left side of the title until you see a 4-sided arrow.  Click and drag to any location in the course menu.

Enter Course Materials for the name, check the option to make the area; Available to Users and then click Submit.

The next step is to enable the Proctorio (Secure Exam Proctor) and RedShelf tools to your course.

1. From your instructor Control Panel > Customization > Tool Availability

 From Customization, click Tool Availability.

2. Put a check in the boxes to enable RedShelf and Secure Exam Proctor.

Put a check in the line for Redshelf

put a check in the line for Secure Exam Proctor

 3. Click Submit.

Note: The bookstore must set up RedShelf distribution of proctoring voucher codes for any UNM Learn course where you want to use the tool.  To trigger that process, you must register your course(s) to use virtual proctoring before the term deadline.

The next step is to create links for Proctorio and RedShelf.  The Proctorio link will not be visible to students, but is required for the tool to function properly.  The RedShelf link is one students will use and will show.

1. Click to open the Course Materials content area you created in your course menu.

2. Click Build Content > Secure Exam Proctor.

Build Content, then click Secure Exam Proctor.

3. In the Name field, type Secure Exam Proctor, then click Submit.

In the Name field, type Secure Exam Proctor.

5. Now add the link for RedShelf.   Click Build Content > RedShelf.

Build Content, then click RedShelf.

6. Name the link "RedShelf Course Materials."

Name it Redshelf Course Materials

7. Click Submit.

When you are finished, the "Course Materials" content area should look like the image below. The "Secure Exam Proctor" (Proctorio) link should be at the top. (Students will not see it.) It should be followed by the "RedShelf Course Materials" link, which students do need to see in order to get their voucher codes.

The final product should have Secure Exam Proctor at the top, followed by RedShelf Course Materials.  Be sure that both are visible to students even though they will not actually see the Proctorio link.

If necessary, install Google Chrome.  Then install the Chrome extension the tool needs in order to run:

1. Click the Secure Exam Proctor link you created at the top of a Content Area in the steps above.  
There should be a link for Secure Exam Proctor at the top of a content area in your course.

Note: For the system to work properly be sure to leave the Secure Exam Proctor link at the top of the highest content area. Do NOT change the link’s name, and do NOT hide it.

2. Follow the instructions to install the extension. 
The system will walk you through the process.

3. When finished you will see a small, new shield icon in the upper right corner of your screen.

4. Click the shield icon/ Manage Extensions.
Manage Extensions

5. Put a check next to Enabled, and a check next to Allow in incognito.
Enabled and Allow in incognito

 Now you are ready to apply and configure Proctorio for use with specific tests and exams!

Once Secure Exam Proctor and the extension is complete, you can enable it for existing as well as new tests in UNM Learn.  Create tests or exams in UNM Learn as you normally would. 

1. To enable virtual proctoring for existing or for new tests, go to the Content Area where you have deployed the test.  Mouse over the right side of the title until you see the drop-down menu.  Click Edit Test Options

2. Scroll to the bottom and put a check in the Remote Proctoring checkbox.  This opens all the Proctorio Settings, covered in the next section.  You can click Submit; the Proctorio Settings can all be modified until the first student has started the test.  Once it has been attempted the Exam settings will be locked, although the Behavior settings can be revised at any time.

From the Test Options screen, scroll down to the very bottom and put a check in the Remote Proctoring checkbox.

Proctorio can be added to an existing assessment (as long as there are no student attempts), or enabled while creating a new test or exam.  Note: For the system to work properly be sure to leave the Secure Exam Proctor link at the top of the highest content area. Do NOT change the link’s name, and do NOT hide it.
After you have completed the instructions in the previous section, "Add the Proctorio Tool and Enable..." there should be a check in the checkbox next to Remote Proctoring when looking at the Edit Test Options screen.

The Proctorio Settings area has three headings: Saved Profiles, Proctorio Exam Settings and Proctorio Behavior Settings.  

      *Saved Profiles allow you to save different configurations you use often. 

      *Proctorio Exam Settings let you choose the options for monitoring an exam. These are organized into three groups:  Recording Options, Lock Down Options, and Verification Options.  We will explore each of them in more detail below.  To enable or disable an option, click on the associated tile.  Enabled options will turn light blue.  Mouse over the upper right corner of every tile to see the question mark; click for a video introduction to that tool. 

The 5 recording options you can choose to apply to an exam.

     * Proctorio Behavior Settings - Behavior settings set the suspicion of each action that is recorded during the exam, and then shape what is reported as an abnormality. The behavior settings do not turn on or off the collection of data, this is done through the Exam Settings. Instead, they set the weight of the Behavior Flags.   Since doing so does not change the configuration of the proctoring experience for the student, behavior settings can be changed at any time and suspicion levels will be re-calculated instantly. As a professor, this allows you to dial in settings after an exam to only see suspicious students in the areas of your interest.

Proctorio offers a complete set of introductory videos which will help you understand all of the tools and settings.  Once you are logged into a Proctorio-enabled course in Learn, click the shield icon in the upper left corner of your Chrome browser window. Click Help and Support Center> Professor Support>    For a good overview, look at all tools/ functions available through Exam SettingsRecording Options, Lock Down Options, and Verification Options.

Click the shield, then click Help and Support Center.

Tips and Best Practices:

Record Room
DO add a little extra time to the exam total when you enable the room scan--it kicks off with a short mandatory video, and the exam clock will keep ticking through the entire process.
DO give students guidance about what you want to see in their room scan (ie, show me your desktop, I want to see the wall behind you clearly, etc.) because all the tool will do is record.

Force Full Screen addresses a number of different concerns all at once.  If full screen is forced, you do not need to worry so much about external apps, tabs, etc – students will not be able to access anything else.   If you pair this with Screen Recording and Only One Screen you will be able to see what is on their screen at all times.

Clear Cache - this option deletes any files from the browser after the exam session is over.

Prevent Re-entry - Once enabled, the Prevent Re-entry tile offers several options.  If you want to monitor re-entry, we recommend Re-entry with agent.  With that setting, Proctorio staff can allow additional access to a test that has been exited before completion.

Verify ID - Remind students that it is illegal to use a military ID for verification.

Giving individual students additional time or additional attempts should be set the same way you would for any test in UNM Learn: using Test Availability Exceptions under Edit the Test Options

If for some reason a student needs to be excused from using virtual proctoring, follow the instructions below to generate a password that then must be given to a live proctor, testing center, etc.  *Note - the student will still need to use Google Chrome and have the Proctorio Extension installed and enabled.  If necessary, check to make sure this is possible given the designated equipment/ venue.

1. From the drop-down menu for any test set to be Remotely Proctored, select Proctorio Availability Exceptions.

2. Click Make Exam Flexible.

3. Deselect the names of users who will require the password option.  

4. Click Change Proctorio Access Settings.

5. Copy the Exam Password and give that to the testing center or live proctor.   Reminder: as noted above, the student WILL need to use Google Chrome and install/ enable the Proctorio Extension.  Check to be sure the equipment will allow this if necessary.

To view results, go to the Grade Center> Full Grade Center or Tests (to find the column associated with the test or exam).
Click the down arrow next to the title of the exam> View Proctorio Grade book.

Note: The Grader role in UNM Learn does not have access to view the Proctorio grade book. 

Use the drop-down menu to the right of the exam column name to pick View Proctorio Grade Book.

This screen gives you an overview for all student attempts. For an introduction to the Proctorio Grade Book features and functions, click the Display Options tab> Start Tour.

There is a good introductory tutorial -- click the Display Options tab, Start Tour.

To view all the materials collected for a particular student's attempt, click the desired row.  We recommend that you always review at least the first few, to be sure the Suspicion Level is being calculated the way you intended.  Note:  a true baseline requires that at least 3 attempts have been completed in a given test or exam.

To view all the materials collected for a particular student's attempt, click the desired row.

How heavily are suspicious behaviors weighted?  Suspicion Levels are calculated based on the Behavior Settings you entered.  If you click the Proctorio Settings tab, you can modify those settings at any time without affecting the student's attempt or data captured.  Suspicion Levels will be re-calculated according to those new Behavior Settings.

As soon as the Proctorio Extension has been enabled, you will see a small gray shield in the upper right corner. (Want help loading the Google Chrome extension? See "Install the Proctorio Extension..." above). Whenever you are logged into a Proctorio-enabled course in UNM Learn, this connection is active and gives you access to live chat and to Proctorio support resources.  They promise to answer any live chat requests promptly--24/7. 

Click the shield icon to access a chat window or look at support documentation.   In many places, the chat window is also accessible as a pop-up from the bottom right corner of the screen.

About Using Proctorio and UNM Learn

  • Keep the Secure Exam Proctor link at the top of the highest content area. Do NOT change the link’s name, and do NOT hide it.

  • Please take a few minutes to read our Guidelines and Best Practices page.

  • We also have an FAQ page.