Guidelines & Best Practices

NOTE:  Proctorio is being phased out starting Summer 2021.  For virtual proctoring, please use Respondus LockDown Browser with Monitor.

Signing up for Proctorio (must be done every semester):

  • Updated March 2021: Starting Summer 2021, we will be phasing out the use of Proctorio. We will no longer take new requests. Only instructors already using it and where it's not feasible to move to Respondus yet may be granted an exception to continue use of it. For questions, contact For more information about our other proctoring tool, visit the Respondus LockDown Browser and Monitor page.

Setting up Proctorio

  • Consult documentation & support:  visit the Getting Started page for a guide to incorporating Proctorio into your course. Once you've added virtual proctoring to your Learn course, you will find help icons – question marks in the top right-hand corner – on each proctoring setting tile on the Test Options page. These question marks link to Proctorio's text and video documentation, and will aid you in customizing tool features to your instructional needs. You may also chat with Proctorio’s online support team 24/7. To chat, navigate in Chrome to a Learn course with virtual proctoring enabled, and click on the gray shield icon in the top-right hand corner of the page. You may also contact UNM Learn Support.
  • Use Chrome and your Google account: using Proctorio currently requires Chrome browser. Furthermore, using Chrome to edit the Test Options page for all proctored tests will minimize error. Try to use Chrome when doing anything related to your proctored tests. We recommended that you sign in to Chrome with personal credentials before installing and using Proctorio.
  • Installing and using Proctorio: Follow the "sign in" prompts on Google, Gmail, or other Google app pages. This ensures that when using Proctorio on different compatible devices, the tool and your personal settings are saved and accessible in Learn without the need to reinstall the extension.
  • Keep the Secure Exam Proctor link visible and high in the course navigation: Once you have set up the Secure Exam Proctor link to enable Proctorio in your course, it must be hidden: this causes the tool to fail. The link is automatically hidden from students' view of your course when they access it in Chrome. Do not move the link from the very top of the topmost content area in your course. Do not rename the link.

Preparing to Use Proctorio

  • Assign a practice test: To use virtual proctoring, you must agree to include a practice test, due before the end of the add/drop period, in your UNM Learn course. A practice test should provide students a low-stakes opportunity to test their equipment, gain confidence, and decide whether to seek a proctoring alternative. Visit the Registrar's website for info on Semester Deadline Dates. We strongly suggest assigning a small number of points to your practice test, and/or quizzing students on useful material such as your syllabus.
  • Only assign practice and low-stakes tests during add/drop: You must wait until the add/drop period has ended to use Proctorio for assessments that will significantly affect student grades. This gives students time to complete your practice test and decide whether or not to opt-out.
  • Prepare for opt-out arrangements: A small number of your students may elect to opt-out of using virtual proctoring in your course during the add/drop period. Coordinate with those students to work out acceptable alternative proctoring arrangements. If one or more of your students arranges for in-person proctoring, you must add another version of each proctored test to your course in UNM Learn, without remote proctoring enabled. Grading for these multiple test versions can be managed via Adaptive Release, and restricting access to authorized proctors can be achieved via test passwords. The opt-out option will be available by default to students enrolled in a class with virtual proctoring; if your department mandates virtual proctoring to meet accreditation requirements, you must contact the bookstore during the adoption phase to discuss suppressing the proctoring opt-out in your course.
  • Make a backup plan: Before your course starts, plan what you’ll do in various scenarios related to the proctoring tool. For example, how will you handle a student who needs to contact support and loses exam time?

Using Proctorio

  • Use virtual proctoring for lower-stakes tests: To use virtual proctoring, your students will purchase a course-long virtual proctoring pass. Incorporate proctoring features into lower-stakes tests to avoid associating the stress of using this new tool with a high-stakes test. Remember that proctoring settings can be used alone or in any combination. For example, simply forcing full screen or taking screen recordings may keep students honest on quizzes or homework assignments. 
  • Use the Force Full Screen setting: We recommend using this setting for all proctored tests, as it minimizes cheating opportunities for students using multiple monitors and other tools.
  • Use the Screen Recording setting:  Turning on the Screen Recording setting will ensure that you can see if and when students are using applications other than Chrome while taking tests.

Communicating With Students

  • Incorporate suggested language into your syllabus and Learn course:  Include information about equipment requirements, opt-out procedures, expectations, and proctoring service details in your syllabus and Learn course. 
  • Point your students to documentation and support:   Include information about how to access student documentation and live-chat support for Proctorio in your syllabus and Learn course. If students contact you about technical issues with proctoring, ask them first if they have contacted Proctorio's support.
  • Set expectations for using 'Record Room':  If you decide to use the Record Room feature, students will be prompted to provide a visual scan of their testing space using their webcam or built-in laptop camera. The tool will not dictate what students should scan, but will record what they show so you can review it. Communicate to students what you expect to see in their room scan: desk space, work area, all four walls of the room, underneath work area, etc. This will ensure that they know what to scan, and minimizes the need for instructor follow-up on exam attempts.
  • Add extra time for Intelligent Scan: If you enable the Intelligent Scan option of Record Room, students will be prompted for a visual scan in the midst of their test attempt. Schedule additional minutes in the test time to account for this lost time. Intelligent Scan does not pause the exam timer.
  • Suggest extra lighting:  If you use video recording and/or ID verification for your test, you and your students will have a better experience if they test in a well-lit environment. Ask your students to make their exam environment as bright as possible using available windows and lamps. This allows for more visible ID photos and video streams.