How to Use Learn

If the information below does not help with your current need or search, go to Create a Support Ticket to request help.

Watch this video to Get Started

How to log in and navigate UNM Learn

Looking for Instructor Resources?

Students & Learn 9.1 

Both columns contain links to help resources.
Topic Blackboard Help Quick Help Screen Shots & Video
Supported Browsers Browser List
Accessibility Support Accessibility Support
Alternative File Formats Alternative File Formats
My Grades My Grades Quick Help
Tests Detailed Help Seeing Scores & Reviewing Tests
Test Taking (video)
Virtually Proctored Tests   Respondus LockDown Browser & Respondus Monitor

Proctorio - General Information
Proctorio - Taking Virtually Proctored Tests
Proctorio - Basic Troubleshooting
Proctorio - FAQ
Assignments Detailed Help Assignment Quick Help
Submitting Assignments (video)
Discussions Detailed Help Discussion Forums  Viewing Discussion Postings
How to Use Discussion Forums (video)
Blogs, Journals & Wikis
Detailed Help

Blogs Quick Help
Creating and Editing a Blog Entry (video)
Working in a Learn Wiki

Formatting Work (Content Editor)
~For discussion posts, assignments, essay questions
Detailed Help Using the Content Editor
Getting Notifications
What's Due, Past Due, What's New
Detailed Help
Communication Detailed Help

Sending Course Messages
Sending Email

Global Navigation (all courses in UNM Learn)
Global Navigation Menu
Global Navigation
Calendar Detailed Help

The Global Navigation Tool & Your Photo

You can add a photo to your profile through the Global Navigation Tool in the upper right (click your name).

There is far more to the Global Nav Tool - use it to check for new postings & grades without entering your course. Learn how or just click your name and start exploring!

Add a photo to your introductory discussion

Follow these instructions. The same instructions apply when adding an image of any type to any discussion, blog or journal posting.

Stay Informed

You may subscribe to discussion postings and receive announcements my email in addition to course email from instructors. Update your UNM preferred email account; change it to an account you check regularly. Go to

FAQs Page - Navigation & Content

Most Popular Item - Cannot see the Course Menu:

unhide the course menu
  • If you can see the menu but there is nothing in it: there is a little arrow to the left of the Course Name at the top of the Course Menu. If that arrow is point to the right - click the arrow to reveal the whole course menu.
  • If you do not see the course menu at all (no course name), then move your cursor to the left side of the window until it turns into a cursor with a left and right arrow - click that to Show Course menu.

FAQs Page - Tests, Assignments & Grades

Most Popular Item - How do I see a copy of the test I took?  How do I see the paper (assignment) my instructor returned?

  • My Grades is the only place to see attempts on tests and assignments and any grades you've been given. There is a link for it on the "My Courses" page when you first log into Learn--left sidebar under "Tools."  It can also be accessed through "Global Navigation." In the upper right corner of the screen click your Name, then click the icon for the page with the Check Plus.   There may also be a link to "My Grades" in the Course Menu inside your course; if you can't find it, ask your instructor for assistance.  Note:  Some classes in Learn may not use the grade book at all.

  • Once in the My Grades screen, look for the name of the test or assignment, then find the numeric score -- the underline means it is a link. Click it, then click a second time on the next page to see a copy of your assessment.

FAQs Page - Announcements, Discussions, Messages, Email & Groups

Most Popular Item - Not receiving course email:

Web Conferencing & Media Support

Phone: (505) 277-0857   Toll Free:  (1-877) 688-8817
Use the "Create A Support" link inside Learn

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How to Use (Kaltura) Media

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How to Use (Collaborate) Web Conferencing

Click this icon for the Audio Setup Wizard

Test Your Audio Setup

Immediately after launching a Web Conferencing session, run the Audio Setup Wizard by clicking the icon at the upper right corner of the Audio & Video panel (or select Tools > Audio > Audio Setup Wizard).

Using wireless on the main UNM campus:  Lobo-WiFi

Log into Lobo-WiFi, the secure wireless network option. This will require you to open a browser, accept the Terms of Use, and enter your NetID and password.  These will be saved for 7 days (e.g. the connection requires authentication every seven (7) days for continued use.)

Trouble using Internet Explorer or Google Chrome?

If you are unable to launch a Web Conferencing session, or if the icons are not displaying correctly, switch to Firefox. This is downloadable for free from