UNM Learn Critical Issues for Students

Current UNM version: Blackboard Learn 3900.21
Page last updated: 10/16/2021

This page identifies software defects within UNM Learn that affect core functionality, less critical issues that users might assume is working correctly, and issues that impact a majority of users. The issues on this page are classified as "bugs" within the software, and are reported to the vendor for resolution. For other important issues to be aware of within UNM Learn that are not classified as bugs, be sure to check the Frequently Asked Questions by Students page.

Tip: Some issues (including some not listed on this page) only appear in specific browsers. If you are having difficulties doing something with one web browser, you can try a different browser to see if it will work there.
Area Issue/Workaround (if available)

The Proctorio extension can cause unwanted page refreshes when navigating through Learn. This issue can happen to students that have Proctorio enabled from either a current or past semester course and can impact them in any course, whether or not the course uses Proctorio. This happens more often when users remain on a page in UNM Learn for a prolonged period of time (e.g., watching a Kaltura video or posting to a discussion board with a lengthy reply). This has been troublesome to students as some have lost work when replying to a discussion post from the Content Editor or have lost their place in a Kaltura video after the page refreshes.

Workaround 1: Use an alternative browser such as Firefox, Safari, or Edge.

Workaround 2: Disable the Proctorio extension by clicking the three dots in the top right of their browser > More Tools > Extensions > Click the toggle button to disable it. Students can re-enable the extension if needed.

Workaround 3: If students are not using Proctorio in any of their courses for the term, they can delete the Proctorio extension by clicking the three dots on the top right of their browser > More Tools > Extensions > click "Remove".


When Instructors, Teaching Assistants and Graders use the Inline Grading tools to comment on student work, those annotated files can be downloaded as PDFs. Due to variations and potential issues in the way browser-based software displays PDFs, certain annotations may not display when viewing these PDFs using web browsers (e.g., Chrome, Safari, Edge, Firefox).

Workaround: Users should download and view annotated PDF files directly in a dedicated PDF viewer (e.g., Adobe Acrobat DC, Acrobat Reader DC).

Blackboard mobile app

The Blackboard mobile app may not contain all the functionality and content of UNM Learn. If something does not appear as it should, we recommend using a computer with a supported browser. For more information, see Blackboard Mobile Documentation.

Content Editor - Code Snippet Tool

If students use the code snippet tool to insert computer code in test answers, line breaks are stripped upon submission, causing the code to display on a single line.

Workaround: Insert code in the standard editor without choosing to use the code snippet tool.

Content Editor - Spell Checker The spell checker no longer identifies misspelled words as you type. It requires the user to click the spell check button within the editor.
Kaltura Mashup Videos and Course Copy

Some embedded Kaltura Media Mashup videos that have been linked in a previous course and copied forward may be broken and generate the following error when instructors or students click to play them: “Either you are not logged in or you do not have the appropriate privileges to perform this action.”

Workaround: Contact your instructor or Learn Support with details regarding the course and location of the video.

Learning Modules

If a student is already in a Learning Module before course components (such as Items, Tests, Assignments, Discussions, etc.) with availability restrictions become available, and the component then becomes available based on date/time restrictions, the component may not immediately appear to the student even after refreshing the page. In our testing, the components can take up to 15-20 minutes to appear. Example: A Test in a Learning Module is set to become available to students at 11:30 AM, a student goes into the Learning Module at 11:29 AM, at 11:30 AM the student refreshes the page, but the Test does not immediately appear. After 15-20 minutes have passed, the Test will appear after refreshing the page.

Workaround: To access the component immediately, log out of UNM Learn, log back in to UNM Learn and navigate back to the Learning Module.