How to Log In

NOTE: Mobile users that set up the Blackboard and Blackboard Instructor mobile apps prior to January 5, 2021 need to update their institution in order for it not to break after May 22, 2021. See Learn access via mobile below for more information.

UNM Learn uses UNM's Azure AD and Multi-Factor Authentication (MFA) methods, like other systems on campus (e.g., LoboMail, O365 and Zoom).  This authentication method provides more security and protection for our users, allows automatic sign-on if you are already logged into another UNM site that uses Azure AD, and provides more standardization and consistency when accessing multiple applications at UNM.

We recommend signing in to the UNM Azure AD site and making sure your phone number is correctly listed there and that you have more than one device/method set up, such as the Microsoft Authenticator Mobile app. This will ensure you can still access UNM systems if you lose one device. If you do not have a mobile device, see FastInfo 7823 for alternatives.

Logging in to Learn

UNM Learn login screen. One button in the right-hand panel, labeled Log in to UNM Learn.

 

1. Click the "Log in to UNM Learn" button.

2. If you are already logged in to UNM systems via Azure AD (Lobomail, UNM Zoom, Office 365, etc.) you will automatically be logged into Learn.

3. If you are not already logged in to UNM systems via Azure AD, you will be prompted to sign in. Enter your full UNM email address (e.g.,  <your UNM NetID>@unm.edu). Do not just put your NetID.  You must add the @unm.edu to the end.

*Notes for HSC users:
1) HSC users cannot log in with their salud email address. 
They may not always have an active UNM email address but can still/need to log in using <NetID>@unm.edu, where <NetID> is the HSC user’s UNM Main Campus NetID. In other words, always append @unm.edu to the Main Campus NetID (regardless of email account status) when authenticating.

2) If you receive an error similar to "Sorry, but we’re having trouble signing you in…The signed in user <email> is not assigned to a role for the application” the issue may be caused by your HSC NetID credentials being cached in your browser. See Main Campus - HSC Azure AD Authentication Conflicts below for more information.

On sign-in screen Do NOT enter just your NetID. width=  DO enter your main campus NetID followed by @unm.edu

4. Enter your password.
Main body of the screen, below the words Enter password is the field for entering your password.

5. Approve Multi-Factor Authentication (MFA) sign in request (via text, call or Authenticator app).

Azure authentication text optionAzure Authentication Phone Call OptionScreenshot of Azure Authenticator App Option

6. If you select “Yes” on “Stay signed in,” the Azure AD system will set your session to be valid for 90 days or until you logout or change your password. If you select “No,” your session will be valid for 24 hours or until the browser window is closed. 

 

Problems logging into Azure AD

Microsoft Errors

If you receive the Microsoft "Sign-in is blocked" error (below), then you have made too many invalid login attempts and your account has been temporarily locked. The lockout time is generally 1 minute (more if you keep making invalid attempts). Please confirm you are logging in with your correct password and full UNM email address (e.g. <netid@unm.edu>), not just your NetID or Salud email.

The Microsoft error says Sign-in is blocked.  You've tried to sign in too many times with an incorrect account or password.

If you still have problems, consult the article below. It provides additional information, including steps for getting support from the Main IT helpdesk.

Why can't I login to LoboMail, the Bursar Account Suite, or other UNM applications that authenticate through Azure AD?

 

Main Campus - HSC Azure AD Authentication Conflicts

   Error dialog reads Microsoft Sign In. Space. Sorry, but we're having trouble with signing you in.Error code number.

If you receive an error similar to:  “Sorry, but we’re having trouble signing you in…The signed in user <email> is not assigned to a role for the application” the issue may be caused by your HSC NetID credentials being cached in your browser. If you receive this error, your choices are:

  1. Use a browser second browser (e.g. Chrome, Firefox, Edge, Safari), one that is different from the one used to access the HSC applications. For example, if you use Chrome for HSC applications, use Firefox for Learn and main campus, etc.
  2. Open and use a Private/inPrivate/Incognito browser window in your current browser. For most browsers, you can do this by clicking on the three dots or three dashes in the upper-right corner of the browser window. For Safari, select File > New Private Window.
  3. Log out of your current HSC Azure session, so you can log into Main Campus' Azure AD. You may need to clear your cache and cookies (in Safari clear history).

 

Blackboard Errors

On rare occasions, users logging in may receive a Blackboard "Sign On Error!" like the one below. Click the 'Return To Login Page' button or return to https://learn.unm.edu/ and click the "Log in to UNM Learn" button again.

Blackboard Sign On Error dialog box.  The button to return to the log in page is at the bottom of the box.

For help with this or any other Blackboard error messages, contact UNM Learn Support.


Learn access via MyUNM

If you usually access UNM Learn after logging into MyUNM and clicking the UNM Learn icon next to the “Logout” button, you will not be logged in through Azure AD and will be sent to the Learn "My Courses" page. The MyUNM portal uses a different authentication method/ does not currently use Azure AD. However, if you click on the UNM Learn icon before/without logging into MyUNM, you will be taken to the new Learn login page and can log in as described above.

Top left corner of screen left to right the UNM Learn button is number four.


Learn access via mobile

On May 22nd, 2021, LDAP authentication for Learn was disabled.  This breaks authentication for users who set up the Blackboard or Blackboard Instructor apps prior to January 5th, 2021. Sign out of the app to see which screen you are using. If it is the old one (on the left below), then you will need to backspace over the institution name and retype "The University of New Mexico" so it can connect using the new Azure AD method (on the right below). 

OLD LDAP (Do not use)

New Azure AD (Use this)

mobile-ldap
mobile-azure


If you do not do this and are still using the old LDAP authentication (with the username and password fields) post May 22nd, 2021, then your connection to Learn via the mobile apps will break and you will receive a "Trouble logging in? Contact your school's Blackboard help desk for more information" error.

Once your mobile app is connected using the new Azure "Web Login" button method, you will be taken through the normal screens for logging in via Azure and MFA.

  1. Once you click on the "Web Login" button,  you will be taken to the UNM Learn login page.
  2. Click the "Log in to UNM Learn" button.
  3. Enter your full UNM email address (e.g., <your UNM NetID>@unm.edu).
  4. Enter your password.
  5. Approve Multi-Factor Authentication (MFA) sign in request (via text, call or Authenticator app).
  6. Upon successful login, you will be taken back to the app and logged in to see your courses there.

Signing out of UNM Learn when logged in via Azure AD

The default action on this screen will automatically log you out of all Azure AD sessions like Outlook, Teams, Office365 after 120 seconds.  To just close Learn, click the Continue SSO session link below it.

Clicking the "End session and log out" button will log you out of all sites that use Azure AD authentication (e.g., Outlook, O365, Teams, SharePoint, etc.).

Clicking "Continue SSO session" will only log you out of UNM Learn.

Note: These options do not appear when logging out the mobile app.