Academic Support
If you're new to online learning, visit our About Online Learning page to get started with the basics, the learning environment, and best practices.
Undergraduate Academic Advisement
UNM's Academic Advisors provide student-centered support and services to promote academic success and help undergraduate students reach their educational and career goals. Each campus academic department has advisors to help guide students in their chosen majors. For help navigating your major and required courses, you can make an appointment with your assigned Academic Advisor in Student Hub.
Graduate Support
Graduate Support offers prospective and current students a variety of resources to promote academic success, including a Graduate Teaching Academy certificate program, Dissertation & Thesis Coaching, virtual workshops, individual consultations, and more. Graduate students can register for their Graduate Support listserv to stay in the loop. Graduate students can connect with CTL Graduate Support directly by calling 505-277-1407 or emailing unmgrc@unm.edu.
Accessibility Resources Center
If you are a student with a disability who is having problems with any of the content delivered through UNM Learn, contact both your instructor and the UNM Accessibility Resource Center so that an accommodation may be made to meet your needs. Additionally, if you have concerns regarding the functionality of the UNM Canvas application in relation to accessibility, please contact the UNM Canvas Support team.
Center for Teaching & Learning (CTL)
The Student Learning Assistance at the Center for Teaching & Learning (CTL) provides an array of services.
For undergraduate students, there are online tutoring services, virtual learning strategies consultations and workshops, and the Online Writing Lab. OWL gives personalized feedback on outlines and rough drafts. They will even review resumes and cover letters. Papers may be submitted in English, Spanish, or any language taught at UNM. GrOWL, the Graduate Online Writing Lab offers similar services for graduate students.
All are welcome to search through the CTL YouTube channel. Posts include common online learning myths, time management tips, and a tour of their online tutoring services, among many others.
UNM instructors do see improvement in the students who utilize tutoring services.
To connect with CTL, call (505) 277-7205 or email ctl@unm.edu.
Undergraduate Tutoring
- In-person Drop-In Tutoring for STEM, Writing & Languages, and Learning Strategies: Monday - Thursday, 9 a.m.-5 p.m. & Friday 9 a.m.-2:30 p.m. Mountain Time
- Online tutoring is available through the Helpchat. (Not available during the Summer semester.)
- Online Writing Support by submission here.
Support for Business Students
Anderson School of Management’s Learning Lab
505.277.6471 | asmlearninglab@unm.edu.
Bachelor of Business Administration online students may find support from the Anderson Learning Lab which provides students with a unique opportunity to discuss various aspects of their program with graduate assistants.
Support for Education Students
College of Education & Human Sciences’ Center for Student Success
505-277-3190 | coecss@unm.edu
Online students can set up a virtual appointment with COEHS Center for Student Success staff to discuss field service, leadership and professional development opportunities, and more.
Support for Engineering Students
Engineering Student Success Center
505-277-4354 | ess@unm.edu
The Engineering Student Success Center offers support services and career development opportunities to engineering and computing students at UNM. Online students wanting to connect with the ESS team or to learn more about available resources can call or email for an appointment, follow ESS on social media, or consider registering for their weekly newsletter listserv.
Support for Online Students
UNM Online's MORR student support teamis available to answer questions about the university's online education system. A chatbot is also available for 24/7 inquiries by clicking on the speech icon on the bottom left corner of any page. Any questions the chatbot can’t answer will be addressed in 1-2 business days by UNM Online student support staff.
- Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m., MST
- Web: online.unm.edu
- Email: online@unm.edu
- Phone: Albuquerque: (505) 277-9000 or Toll free: (866) 869-6040
- Virtual Advisement Hours: Join us on Zoom for Virtual Advisement Hours Tuesdays and Thursdays, 10 a.m. to Noon (Mountain Time.) Meeting ID: 967 7118 3893
One-Stop Resource
Student.unm.edu is a one-stop information source for UNM academic services, social activities, cultural activities, and health and wellness support, on and off campus.
Academic Grievances
The University of New Mexico takes student complaints seriously and has processes in place to ensure those complaints are investigated thoroughly. Policies regarding student conduct and grievance procedures are outlined in the student handbook, The Pathfinder. Procedures for addressing academic complaints differ between undergraduate and graduate students. All UNM students -- including those enrolled in online programs – are expected to follow the policies and procedures detailed in The Pathfinder.
Online students should also be aware of regulations specific to distance education. Membership to the State Authorization Reciprocity Agreement allows UNM to meet the standards necessary to deliver education across state lines. There are also legal disclosures for the University’s educational pathways that lead to a professional license. It is important for an online learner, with intention to practice in a field that requires a professional license, to be familiar with the rules for obtaining the license and being certain about whether it is recognized outside New Mexico.
University Libraries
UNM's University Libraries offer students access to all of the Library's resources online. If you need additional assistance, the Ask a Librarian tool is available by chat, text, email, or phone. The Adobe Creative Commons is now available for students on the first floor of Zimmerman Library.
