Academic Support for Online Students

UNM Center for Teaching & Learning (CTL)

Formerly known as the Center for Academic Support (CAPS), the Center for Teaching & Learning (CTL) provides an array of services.

For undergraduate students, there are online tutoring services and the Online Writing Lab. OWL gives personalized feedback on outlines and rough drafts. They will even review resumes and cover letters. Papers may be submitted in English, Spanish, or any language taught at UNM. GrOWL, the Graduate Online Writing Lab offers similar services for graduate students.

All are welcome to search through the YouTube channel. Posts include common online learning myths, time management tips, and a tour of their online tutoring services, among many others.

UNM instructors do see improvement in the students who visit CAPS.

Connect with CTL! Call (505) 277-7205 or email

CTL Fall 2022 tutoring hours:
In-person Drop-In tutoring for STEM, Writing & Languages, and Learning Strategies: Monday - Thursday, 9 a.m.-5 p.m. & Friday 9 a.m.-2:30 p.m. Mountain Time
Online STEM tutoring: Monday-Thursday 6-9 p.m. & Sunday, 3-8 p.m. Mountain Time
Online Writing Support: By appointment

Undergraduate Academic Advisement

UNM's Academic Advisors provide student-centered support and services to promote academic success and help undergraduate students reach their educational and career goals. Each department on campus has their own advisors to help guide students in their chosen majors. For help navigating your major and required courses, make an appointment with the appropriate Academic Advisor.

Graduate Resource Center

UNM's Graduate Resource Center provides prospective and current students with a variety of resources to promote academic success, provide research support, increase student retention, and reduce time to degree completion.  

University Libraries

UNM's University Libraries offer students access to all of the Library's resources online. If you need additional assistance, the Ask a Librarian tool is available by chat, text, email or phone.

Accessibility Resources Center

If you are a student with a disability who is having problems with any of the content delivered through UNM Learn, contact both your instructor and the UNM Accessibility Resource Center so that an accommodation may be made to meet your needs. Additionally, if you have concerns regarding the functionality of the UNM Canvas application in relation to accessibility, please contact the UNM Canvas Support team.

Other Academic Support

Bachelor of Business Administration students may find support from Anderson's Student Learning Resource Center.  Available support for Engineering students can be found at Engineering Student Services. Support for students in the College of Education and Human Sciences is available at the COEHS Center for Student Success

Student Grievance Procedure

The University of New Mexico takes student complaints seriously and has processes in place to ensure those complaints are investigated thoroughly. Undergraduates should visit the  Undergraduate Academic Grievances page. The Graduate Student Academic Grievance (GSAG) Procedures can be found on the Graduate and Professional Student Academic Grievance page.  

UNM Support, Services, and Activities is a one-stop information source for UNM academic services, social activities, cultural activities, and health and wellness support, on and off-campus.

UNM Online

UNM Online's student support specialists are available to answer your questions or provide help via phone or email Monday through Friday 8:00 am to 5:00 pm MDT.

Albuquerque: (505) 277-9000
Toll-Free: 1-866-869-6040