Academic Support for Online Students

UNM Center for Teaching & Learning (CTL)

Formerly known as the Center for Academic Support (CAPS), the Student Learning Assistance at the Center for Teaching & Learning (CTL) provides an array of services.

For undergraduate students, there are online tutoring services, virtual learning strategies consultations and workshops,  and the Online Writing Lab. OWL gives personalized feedback on outlines and rough drafts. They will even review resumes and cover letters. Papers may be submitted in English, Spanish, or any language taught at UNM. GrOWL, the Graduate Online Writing Lab offers similar services for graduate students.

All are welcome to search through the YouTube channel. Posts include common online learning myths, time management tips, and a tour of their online tutoring services, among many others.

UNM instructors do see improvement in the students who utilize tutoring services.

Connect with CTL! Call (505) 277-7205 or email

CTL Spring 2024 Undergraduate Tutoring Hours:
  • In-person Drop-In Tutoring for STEM, Writing & Languages, and Learning Strategies: Monday - Thursday, 9 a.m.-5 p.m. & Friday 9 a.m.-2:30 p.m. Mountain Time
  • Online tutoring is available through the Helpchat
  • Online Writing Support by submission here.

Graduate Support @ CTL

Graduate Support @ CTL offers prospective and current students a variety of resources to promote academic success, including a Graduate Teaching Academy certificate program, Dissertation & Thesis Coaching, virtual workshops, individual consultations, and more. Graduate students can register for their Graduate Support listserv to stay in the loop. Graduate students can connect with Graduate Support @ CTL directly by calling 505-277-1407 or emailing

University Libraries

UNM's University Libraries offer students access to all of the Library's resources online. If you need additional assistance, the Ask a Librarian tool is available by chat, text, email, or phone. The Adobe Creative Commons is now available for students on the first floor of Zimmerman Library.

Undergraduate Academic Advisement

UNM's Academic Advisors provide student-centered support and services to promote academic success and help undergraduate students reach their educational and career goals. Each campus academic department has advisors to help guide students in their chosen majors. For help navigating your major and required courses, you can make an appointment with your assigned Academic Advisor in LoboAchieve.

College & School Specific Support

Support for Business Students

Anderson School of Management’s Student Learning Resource Center

Bachelor of Business Administration online students may find support from the Anderson Learning Lab which provides students with a unique opportunity to discuss various aspects of their program with graduate assistants.

Support for Engineering Students

Engineering Student Success Center

505-277-4354 |

The Engineering Student Success Center offers support services and career development opportunities to engineering and computing students at UNM. Online students wanting to connect with the ESS team or to learn more about available resources can call or email for an appointment, follow ESS on social media, or consider registering for their weekly newsletter listserv.

Support for Education Students

College of Education & Human Sciences’ Center for Student Success

505-277-3190 |

Online students can set up a virtual appointment with COEHS Center for Student Success staff to discuss field service, leadership and professional development opportunities, and more.

Accessibility Resources Center

If you are a student with a disability who is having problems with any of the content delivered through UNM Learn, contact both your instructor and the UNM Accessibility Resource Center so that an accommodation may be made to meet your needs. Additionally, if you have concerns regarding the functionality of the UNM Canvas application in relation to accessibility, please contact the UNM Canvas Support team.

Student Grievance Procedure

The University of New Mexico takes student complaints seriously and has processes in place to ensure those complaints are investigated thoroughly. Undergraduates should visit the  Undergraduate Academic Grievances page. The Graduate Student Academic Grievance (GSAG) Procedures can be found on the Graduate and Professional Student Academic Grievance page.  

UNM Support, Services, and Activities is a one-stop information source for UNM academic services, social activities, cultural activities, and health and wellness support, on and off campus.

UNM Online Student Support

UNM Online staff answer questions about the university's online education system. At, a chatbot is available for 24/7 inquiries. Questions the chatbot cannot answer will be addressed in 1-2 business days by UNM Online staff. 

Contact UNM Online

  • Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m., MST

  • Web:

  • Email:

  • Phone: Albuquerque: (505) 277-9000 or Toll free: (866) 869-6040 

  • Virtual Advisement Hours: Join us on Zoom for Virtual Advisement Hours Tuesdays and Thursdays, 10 a.m. to Noon (Mountain Time.) Meeting ID: 967 7118 3893