Academic Support for Online Students

UNM Center for Teaching & Learning (CTL)

Formerly known as the Center for Academic Support (CAPS), the Student Learning Assistance at Center for Teaching & Learning (CTL) provides an array of services.

For undergraduate students, there are online tutoring services, virtual learning strategies consultations and workshops,  and the Online Writing Lab. OWL gives personalized feedback on outlines and rough drafts. They will even review resumes and cover letters. Papers may be submitted in English, Spanish, or any language taught at UNM. GrOWL, the Graduate Online Writing Lab offers similar services for graduate students.

All are welcome to search through the YouTube channel. Posts include common online learning myths, time management tips, and a tour of their online tutoring services, among many others.

UNM instructors do see improvement in the students who utilize tutoring services.

Connect with CTL! Call (505) 277-7205 or email ctl@unm.edu.

CTL Spring 2023 Undergraduate Tutoring Hours:
  • In-person Drop-In Tutoring for STEM, Writing & Languages, and Learning Strategies: Monday - Thursday, 9 a.m.-5 p.m. & Friday 9 a.m.-2:30 p.m. Mountain Time
  • Online support: Monday-Thursday 6-9 p.m. & Sunday, 3-8 p.m. Mountain Time
  • Online Writing Support: By appointment

Graduate Support @ CTL

Graduate Support @ CTL offers prospective and current students a variety of resources to promote academic success, including a Graduate Teaching Academy, Dissertation & Thesis Coaching, virtual workshops, individual consultations, and more. Graduate students can register for their Graduate Support listserv to stay in the loop. Graduate students can connect with Graduate Support @ CTL directly by calling 505-277-1407 or emailing unmgrc@unm.edu.


University Libraries

UNM's University Libraries offer students access to all of the Library's resources online. If you need additional assistance, the Ask a Librarian tool is available by chat, text, email or phone. The Adobe Creative Commons is now available for students on the first floor of Zimmerman Library.

Undergraduate Academic Advisement

UNM's Academic Advisors provide student-centered support and services to promote academic success and help undergraduate students reach their educational and career goals. Each department on campus has their own advisors to help guide students in their chosen majors. For help navigating your major and required courses, you can make an appointment with your assigned Academic Advisor in LoboAchieve.

College & School Specific Support

Support for Business Students

Anderson School of Management’s Student Learning Resource Center
Bachelor of Business Administration online students may find support from Anderson's Student Learning Resource Center which provides students with a unique opportunity to discuss various aspects of their program with graduate assistants.

Support for Engineering Students

School of Engineering’s Engineering Student Services
505-277-4354 or ess@unm.edu
The Engineering Student Services Center offers support services and career development opportunities to engineering and computing students at UNM. Online students wanting to connect with the ESS team or to learn more about available resources can call or email for an appointment, follow ESS on social media, or consider registering for their weekly newsletter here.

Support for Educaion Students

College of Education & Human Sciences’ Center for Student Success
505-277-3190 or coecss@unm.edu
Online students can set up virtual appointment with COEHS Center for Student Success staff to discuss field service, leadership and professional development opportunities and more.

Accessibility Resources Center

If you are a student with a disability who is having problems with any of the content delivered through UNM Learn, contact both your instructor and the UNM Accessibility Resource Center so that an accommodation may be made to meet your needs. Additionally, if you have concerns regarding the functionality of the UNM Canvas application in relation to accessibility, please contact the UNM Canvas Support team.

Student Grievance Procedure

The University of New Mexico takes student complaints seriously and has processes in place to ensure those complaints are investigated thoroughly. Undergraduates should visit the  Undergraduate Academic Grievances page. The Graduate Student Academic Grievance (GSAG) Procedures can be found on the Graduate and Professional Student Academic Grievance page.  

UNM Support, Services, and Activities

Student.unm.edu is a one-stop information source for UNM academic services, social activities, cultural activities, and health and wellness support, on and off-campus.

UNM Online Student Support

UNM Online staff answer questions about the university's online education system. At online.unm.edu, a chatbot is available for 24/7 inquiries. Questions the chatbot cannot answer will be addressed in 1-2 business days by UNM Online staff. 

Contact UNM Online

  • Hours: Monday - Friday, 8:00 a.m. - 5:00 p.m., MST

  • Web: online.unm.edu

  • Email: online@unm.edu

  • Phone: Albuqueruqe: (505) 277-9000 or Toll free: (866) 869-6040 

  • Virtual Advisement Hours: Join us on Zoom for Virtual Advisement Hours Tuesdays and Thursdays, 10 a.m. to Noon. Meeting ID: 967 7118 3893